**Please Read All Important Information. It will definitely answer the most common questions and avoid order mistakes. ***
1. Individuals are named by LAST NAME so you can find all of your athlete's image options easily.
2. MEMORY MATE ORDERS will have the main (smiling) team image and your athlete selection individual. Memory mates are available as 8x10 traditional print. Be sure to order with an INDIVIDUAL ATHLETE image please! DO NOT ORDER WITH A TEAM IMAGE! **If ordered with a team image, we will select the individual. Please order any additional poses (ex: team not smiling) as separate prints/products or opt for the Side by Side Product for an individual & group image of your choosing instead if you prefer an image other than the above designated Team Image.
3. Digital files are available for purchase from all images. Digital Files are PER IMAGE. However we do have digital packs available with discount pricing so you can get a variety of images.**Digital Files may be used for personal print and web use. Close Ups are recommended for digital purchase with us if you plan to do a fathead from it for most sharpness and clarity. We do not offer Fatheads. We recommend going through Fathead.com, Etsy, or local sign print shops.
4. ALL ORDERED IMAGES WILL BE VERY LIGHTLY RETOUCHED FOR FINAL ORDERS. (specifically: Noticeable Blemishes & Excess Shine). Images will also be cropped correctly for final product/size, etc. DO NOT ADD CROPS or any Crop Notes please.
5. There are no set packages, feel free to mix and match your pose choices with each item purchased as you would like. There is a minimum of $24 to create an order for each athlete.
6. Highly recommended to order on a computer for ease of process. If ordering via mobile device, select the shopping cart icon under your image choice to order and SCROLL for product options!
7. Please allow approx. 1-2 weeks for digital file orders and 2-3 weeks for final print/product items to be completed FOLLOWING THE FINAL DEADLINE OF YOUR TEAM's GALLERY listed on your ordering information digital flyer.
8. Pick Up Dates/Times will be held at the South Tulsa Studio (101st and Yale) once printed orders are in. Upgrade shipping is also optional for orders. Digital files will be sent via an email link 1-2 weeks after team deadline. Please keep an eye out on spam folders as well just in case. Remaining print/product items not picked up or shipped will be delivered to the athletic program, however, we HIGHLY recommend you select one of the other methods as orders delivered through athletes tend to get damaged in backpacks or lost on the way home.